Dr Makki was very easy to talk to. He went into detail and explained any issues fully. My only issue with the rooms is the lack of soundproofing. I could easily hear the patient and practioner from the waiting room.

The whole team were very good, explained everything, spoke clearly and were pretty much on time

Very professional and engaging Answered all my questions and gave me some great feedback

A bit late but thats okay. Reception ladies were nice and efficient and very friendly. All paperwork was sorted quickly. The E Script was sent to my mobile phone. All good!

Administration seems disorganized. I had an appointment for Epworth Camberwell 28/04/2025. I received a reminder for my 28th April appointment at Knox. I rang to say I didn't want to go to Knox. I'd had a bad experience with a previous appointment. I was told Camberwell was no longer available but I could go to Balwyn North. As I was changing my appointment I would have to wait until mid June, 24th June, for an appointment at Balwyn North. One week before the appointment I received a reminder for my 24th June appointment at Epworth Camberwell. I sent a return text asking for confirmation for where the appointment was to be conducted, 2 days in a row. No reply. Then on 19th June I received a text reminder to bring a new referral from the GP. I couldn't get an appointment for GP until 23rd June. The clinic is unavailable 19th or 20th. The appointment is late morning and I have a lunch appointment that day. I rang the Respiratory reception and it was confirmed my appointment is for Epworth Camberwell which I prefer. Easier driving and easier parking. Maybe I could have kept my earlier Camberwell appointment on April 28th. It is all stress I could have done without. The change from Camberwell to Knox was done without my knowledge. Same with the change from Balwyn North to Camberwell, without my knowledge. Laurel Luce

Handled with efficiency.

Professional, prompt,

The reception staff are friendly and competent. Dr Makki is very personable with exceptional listening skills.