What Our Patients Say

Dr Timothy Cheung is an excellent specialist and I have no faults to say. Great Doctor. One problem that has been addressed to cardiologists as well that I have and my wife has the same problem is the FEES. we have a pension card but still the fees go up. Especially when you have to get a referral. Even though you have gone there for many years. You pay extra because you have a new referral. My idea is after paying $315 instead of getting back $148 should be $200 to the customer. I am sure that the reminder will be made up in an hour of consultations from other patients. Anyway cannot fault Dr Cheung 10/10

Happy with consultation

Admin staff and doctors are very lovely, Especially Dr Makki who is very knowledgeable!

She doesn’t visit very often .

Trouble with billing. Lung function guy did NOT do finger prick blood test, and did not tell accounts. So i was charged for procedure i did not have. Also i received email in the evening about my next appointment in 12 months time. BUT that was wrong , had the wrong year. It is not good enough, why can the person ( Behzad Amir ) not just check email before sending. Also the email says :- " to kindly arrange payment upon receiving this email " I think that is not good. That means for me, $471 one year in advance. I just can not believe it. It leaves a bad taste in my mouth as the saying goes. Colin

It would be good to be prepared that full payment is required on arrival. Also, if you say you open at 8.30am to return equipment then you should do that, I was waiting outside for at least 15 minutes, i needed to get to work. Perhaps you could have a drop box to leave returned equipment?

Administration seems disorganized. I had an appointment for Epworth Camberwell 28/04/2025. I received a reminder for my 28th April appointment at Knox. I rang to say I didn't want to go to Knox. I'd had a bad experience with a previous appointment. I was told Camberwell was no longer available but I could go to Balwyn North. As I was changing my appointment I would have to wait until mid June, 24th June, for an appointment at Balwyn North. One week before the appointment I received a reminder for my 24th June appointment at Epworth Camberwell. I sent a return text asking for confirmation for where the appointment was to be conducted, 2 days in a row. No reply. Then on 19th June I received a text reminder to bring a new referral from the GP. I couldn't get an appointment for GP until 23rd June. The clinic is unavailable 19th or 20th. The appointment is late morning and I have a lunch appointment that day. I rang the Respiratory reception and it was confirmed my appointment is for Epworth Camberwell which I prefer. Easier driving and easier parking. Maybe I could have kept my earlier Camberwell appointment on April 28th. It is all stress I could have done without. The change from Camberwell to Knox was done without my knowledge. Same with the change from Balwyn North to Camberwell, without my knowledge. Laurel Luce

Very comfortable and reassuring time spent in your clinic. Everyone very Pleasant and helpful